Company Information
J&A Welding and Maintenance LLC is a North Carolina Limited Liability Company providing welding, fabrication, and commercial maintenance services in Mecklenburg County and Union County, NC.
Phone: (980) 246-8500
Email: jaweldingmaintenance@gmail.com
Website: https://jaweldingmaintenance.netlify.app
Information We Collect
We may collect the following types of personal information:
- Contact information: name, phone number, email address, and business address
- Service information: details about the services you request, job site location, and scheduling preferences
- Communication records: records of your calls, texts, emails, or messages with our team
- Payment information: billing details necessary to process invoices (we do not store full payment card data)
- Website usage data: general browsing information such as IP address, browser type, and pages visited, collected via standard web analytics
How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Provide job estimates, quotes, and invoices
- Communicate updates about your service or job status
- Send appointment reminders and follow-up messages
- Respond to your questions or complaints
- Improve our services and business operations
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Text Message (SMS) Communications
J&A Welding and Maintenance LLC uses text messaging to communicate with customers regarding:
- Appointment confirmations and reminders
- Job estimates and quote notifications
- Job completion notifications
- Service follow-ups and satisfaction check-ins
How you opt in: You provide consent to receive text messages from us by:
- Verbally agreeing when scheduling a service appointment over the phone
- Texting START to our business number: (980) 246-8500
- Submitting a contact or appointment request form on our website
Message & data rates may apply depending on your mobile carrier and plan.
To opt out: Reply STOP to any text message at any time. You will receive a confirmation and no further messages will be sent.
For help: Reply HELP to any message or contact us at (980) 246-8500 or jaweldingmaintenance@gmail.com.
We do not share your phone number or consent data with any third party for marketing purposes. Text message opt-in data is never shared, sold, or transferred.
How We Share Your Information
We may share your information only in the following limited circumstances:
- Service providers: We use third-party tools such as Twilio for SMS delivery and Google Workspace for email and scheduling. These providers are bound by their own privacy policies and data processing agreements.
- Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
- Business transfers: If our business is sold or merged, your information may transfer to the new owner subject to this Privacy Policy.
We do not sell, rent, or trade your personal information to any third party.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us immediately if you suspect any unauthorized use of your information.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of text message communications at any time by replying STOP
- Contact us with any privacy concern
To exercise any of these rights, contact us at jaweldingmaintenance@gmail.com or (980) 246-8500.
Children's Privacy
Our services are intended for business and adult clients only. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Carolina Manor Ct, Indian Trail, NC 28079
Phone: (980) 246-8500
Email: jaweldingmaintenance@gmail.com
Website: jaweldingmaintenance.netlify.app